This cattery is brilliant. I know that my cats are being loved and cared for whenever they stay here. We have had to change dates at last minute due to medical issues etc and Philip and co have always been as accommodating as possible. When I dropped off my cats yesterday one escaped the box to my absolute horror. It took over an hour to find and recover him but everyone was so kind and patient with me while I was absolutely hysterical about losing my handsome boy! Cannot recommend highly enough.